Return & Refund Policy

Return Window

• Eligible products can be returned within 7 days from the date of delivery.
• The return period and eligibility may vary depending on the product category, product condition, manufacturer requirements, or specific return conditions displayed on the product page.
• The return eligibility mentioned on the individual product page will take precedence where specific conditions apply.

Products Eligible for Return

To be eligible for a return, the product should generally meet the following conditions:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging.
• Product seals, where applicable, must remain intact.
• All accessories, manuals, warranty cards, components, freebies, and other items supplied with the product must be included.
• The product should not have been damaged due to misuse, improper handling, installation, or storage by the customer.
• A valid order number, invoice, or proof of purchase may be required.
• The return request must be submitted within the applicable return window.

DantKosh may inspect returned products before approving a refund, replacement, or exchange.

Damaged, Defective, Incorrect or Missing Products

If you receive:

• A damaged product
• A defective or non-functional product
• A wrong product
• A product with missing components or accessories
• A product that does not match the product ordered

Please report the issue to DantKosh as soon as possible after delivery.

We may request photographs, videos, packaging images, or other information to verify the issue and determine the appropriate resolution.

Depending on the nature of the issue and product availability, DantKosh may provide a replacement, exchange, repair, or refund.

Change-of-Mind Returns

For products where change-of-mind returns are permitted, the product must be:

• Unused
• Unopened
• In its original packaging
• In resalable condition
• Complete with all accessories and components

Certain products may not qualify for change-of-mind returns due to their nature, hygiene requirements, consumable characteristics, manufacturer restrictions, or other product-specific conditions.

Non-Returnable Products

Certain products may not be eligible for return or refund, including products that:

• Have been opened or used, where opening or use makes the product unsuitable for resale.
• Are consumable or intended for single use.
• Have been removed from their original sealed or sterile packaging, where applicable.
• Have been customized, specially ordered, or configured specifically for a customer.
• Are damaged due to improper use, mishandling, or unauthorized modification.
• Are specifically marked as Non-Returnable on the product page.
• Are otherwise excluded from return eligibility due to manufacturer or product-specific requirements.

Please check the return eligibility information on the product page before placing your order.

How to Request a Return

To initiate a return:

• Log in to your DantKosh account.
• Go to My Orders.
• Select the relevant order.
• Select the product you wish to return.
• Choose the applicable return reason.
• Submit the return request with the required information or supporting images/videos, if requested.

Our team may review the request before approving the return.

Once the return is approved, you will receive instructions regarding the return or pickup process.

Return Shipping

• For products returned because of a wrong, damaged, defective, or incorrectly supplied product, DantKosh will generally arrange or bear the applicable return shipping cost, subject to verification and approval.
• For eligible change-of-mind or customer-initiated returns, applicable return shipping or reverse-logistics charges may be deducted from the refund or may be payable by the customer.
• The applicable return shipping charge, if any, will be communicated during the return process.

Replacement and Exchange

Where a replacement or exchange is available, DantKosh may provide a replacement for the same product, subject to availability.

If the replacement product is unavailable, DantKosh may offer:

• An alternative resolution,
• An exchange for another eligible product, subject to applicable price differences, or
• A refund, where applicable.

Replacement and exchange eligibility is subject to the product's return conditions and quality verification.

Refunds

• Once an approved return has been received and inspected, DantKosh will process the applicable refund.
• Refunds will generally be issued to the original payment method used for the order, subject to the payment method and applicable processing procedures.
• For Cash on Delivery (COD) orders, DantKosh may request the customer's bank or other payment details required to process the refund.
• The time taken for the refund to appear in your account may vary depending on the payment provider, bank, or payment method.

Refund Amount

For an approved return, the refund amount will generally correspond to the amount paid for the returned product, subject to:

• Applicable return or reverse-shipping charges
• Product-specific return conditions
• Discounts or promotional offers
• Any other applicable deductions communicated at the time of return

Shipping charges may be refundable where the return is caused by a DantKosh error, such as delivery of a wrong, damaged, or defective product, subject to verification.

Return Inspection

• All returned products may be inspected by DantKosh before a refund, replacement, or exchange is finalized.
• If a returned product does not meet the applicable return conditions—for example, if it has been used, damaged, tampered with, or returned without required components—DantKosh may reject the return or adjust the refund accordingly.

Order Cancellation

• Orders may be cancelled before they are shipped, subject to the applicable cancellation conditions.
• Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may request a return after delivery if the product is eligible under this Return & Refund Policy.

Product-Specific Return Conditions

• Some dental products may have specific return restrictions because of their nature, hygiene requirements, consumable characteristics, warranty terms, manufacturer policies, or other applicable requirements.
• Where a product has specific return conditions, those conditions will be displayed on the product detail page and will apply to that product.

Manufacturer Warranty

• Products covered by a manufacturer's warranty may be subject to the respective manufacturer's warranty terms and conditions.
• Where applicable, DantKosh may assist customers in coordinating warranty-related service or replacement requests with the manufacturer or authorized service provider.
• Warranty claims are separate from the standard return policy where the issue falls under the manufacturer's warranty.

Fraudulent or Abusive Return Requests

• DantKosh reserves the right to investigate and take appropriate action against fraudulent, misleading, or abusive return requests, including repeated misuse of the return or refund process.
• Where a return request does not satisfy the applicable eligibility requirements, DantKosh may reject the request.

Contact Us

If you have questions regarding a return, replacement, exchange, or refund, please contact our customer support team:

Our support team will assist you with the return process and provide any additional information required.